We usually send you a preview of your artwork within 5 working days, all shipping times are quoted from the day you approve your artwork. Shipping times are a general estimate only. Changes and additional photo requests can of course prolong this estimate.
Prints & Canvases 2 - 3 working days after approval
All Other Items 7 - 12 working days after approval
All Items 5 - 10 working days after approval
All Items 7 - 12 working days after approval
All Items 7 - 14 working days after approval
Rest of the World
All Items 7 - 14 working days after approval
Artwork Creation Times
We will always ensure you are 100% happy with your portrait before we print and ship to you. You will receive a preview of your artwork within 5 working days for you to approve. At this stage you can make any changes you’d like. Once you’re happy, you can approve the portrait for print. We will then print and ship the art to you.
We will never ship artwork without your approval to ensure you get the best quality possible.
Any changes at this stage may affect shipping times.
Pet's love our portraits!
Humans are pretty fond of them too...
Excellent service, quick turnaround from purchase to delivery, loved the updates with the animal pictures and the portrait is gorgeous. Would highly recommend this company!
Quick and efficient service
I think I liked this one best if all. I could choose the house and even put a name. It was very easy to do and the results are great
Prompt processing and delivery. Great customer service. Easy to maneuver the website to upload photo and submit.
Wonderful quality and great experience
Everything looks great as promised. Wife was very happy
Chose wrong Harry Potter house picture and it was quickly sorted out hassle free
Bought as a gift for a friend who loves Potter and her dog. She adores it!
The picture looks great and my kids minds were blown when we showed them!
This is a gift for Christmas but I’m delighted with the quality. Fingers crossed it will be loved by the recipients too!
This is the second time I have purchased a picture and they are excellent. This one is for my sister for her main Christmas gift just need to get a nice frame . Excellent quick service
Fabulous ! Ginny loves her photo thank you!
So easy from start to finish! The final products are amazing! I have ordered 2 so far and will be ordering more. Fully updated every step of the way. Easy and fun shopping process. 100% recommend!
Ordered for wife’s birthday and she loves them!
Brilliant as ever, this is my second purchase and will definitely be using them again.
The whole process was very easy and fast! They sent the image to be previewed and confirmed and as soon as I got an email to say it's been posted, it was here next day. Absolutely fantastic quality and my Mum loves it!
The whole process went really fast and smooth. Easy and straightforward the whole way through. Portrait canvas arrived just in time for a birthday present and the quality is excellent! Would definitely recommend this service.
Bought a picture of my daughters dog dressed in Hoggwarts uniform, they absolutely love it, unique piece of work has pride of place in their lounge. Very quick service from order to delivery.
What a brilliant idea and executed superbly! They really captured Slobby's eyes which was amazing!
Fab print. Bought as a Christmas present for my daughter and I’m sure she’ll be thrilled. I asked for a few small alterations which they were happy to oblige and fast at coming back with communication. Thank you!
Miss Emily Hoeg-Mikkelsen
Great customer service, exactly what I wanted and really quick and responsive. I am very happy with the picture and would recommend purr and mutt to anyone!
For best results, please follow our handy guide below when choosing a photo to upload. We use the exact image uploaded to create your artwork, so please only choose images you are happy for us to use.
What will work...
Taken at eye level
Pet is well Lit
Photo is sharp
Not a screenshot
Is a headshot
What won't work...
Taken far away
Not a headshot
Face is obstructed
Too dark or too bright
Photo is Blurry
Once your order is placed, our friendly team will review all your photos uploaded and select the most suitable one for your chosen design. If none of your photos are suitable, we will email to ask for alternatives.
If you feel your photos do not meet our guidelines, we encourage you to take new ones if possible, to avoid any delays with your order.
We create your artwork, using the exact photo uploaded. It is your responsibility to submit a high quality photo that adheres to our guidelines. We cannot offer refunds for photos that do not meet the criteria outlined in our guide.
Extra Small - 34⅝ inch / 88cm Small - 36¼ inch / 92cm Medium - 37¾ inch / 96cm Large - 41 inch / 104cm Extra Large - 44⅛ inch / 112cm XXL - 47¼ inch / 120cm XXXL - 50⅜ inch / 128cm
US men - 6 - 8.5 US women - 7 - 9.5 EU - 38 - 41 UK - 5 - 7.5
US men - 9 - 11.5 US women - 10 - 12.5 EU - 42 - 45 UK - 8 - 10.5
US men - 12 - 14.5 US women - 13 - 16 EU - 46 - 49 UK - 11 - 13.5