We usually send you a preview of your artwork within 5 working days, all shipping times are quoted from the day you approve your artwork. Shipping times are a general estimate only. Changes and additional photo requests can of course prolong this estimate.
Prints & Canvases 2 - 3 working days after approval
All Other Items 7 - 12 working days after approval
All Items 5 - 10 working days after approval
All Items 7 - 12 working days after approval
All Items 7 - 14 working days after approval
Rest of the World
All Items 7 - 14 working days after approval
Artwork Creation Times
We will always ensure you are 100% happy with your portrait before we print and ship to you. You will receive a preview of your artwork within 5 working days for you to approve. At this stage you can make any changes you’d like. Once you’re happy, you can approve the portrait for print. We will then print and ship the art to you.
We will never ship artwork without your approval to ensure you get the best quality possible.
Any changes at this stage may affect shipping times.
Pet's love our portraits!
Humans are pretty fond of them too...
Very happy with the items and the service
Excellent service and delightful picture
The attentiveness and professional was by this company was first class. Nothing was a problem. Once the canvas was ordered approval was sought and I requested one change, the change was made and the canvas was sent within days. We are delighted with the canvas it genuinely looks like our dog sat for a portrait. Would highly recommend!
Absolutely brilliant, exactly how I wanted it to look
Great service by the Team! They kept me up to date with progress, and sent a preview of the final picture. Delivery was prompt. Definitely use them again.
Great gift for my wife as she loves our cats! Will defiantly be back
I think you did a good job with the photo I supplied. I had three requests after seeing the preview and you were able to complete two. I am satisfied with the final product.
Great experience getting portrait completed of our beloved family cat, Jaguar.
I had to send back the proofs several times before getting the image just right. The only comment I have is whenever I sent a proof back it stated "Proof Rejected" which I thought was a bit harsh; I like the thought that I was working in partnership with your team to get the image perfect---not rejecting anything, but perfecting the proof. It's semantics, but your team did a great job and I wasn't rejecting their work.
Thanks for the portrait, we will look at it fondly for years to come!
Very beautiful result.
Exceptionally high quality and detail in my portrait, incredibly accurate to my photo submission. Couldn't be more satisfied with my order.
Very good customer service, made the change i asked for with no problem
Very pleased overall
They knocked it out if the park. The canvas looks exactly like out beloved Oreo. I couldn’t be more thankful.
Really helpful and the quality is awesome!
Absolutely love my canvases. Bought 1, was so happy I bought another 2. The whole process was quick and easy, took about a week from order to delivery. Would highly recommend to any pet owner
Such a lovely print, we are all so pleased with it. A wonderful way to remember our cat.
Absolutely brilliant service for start to finish.
For best results, please follow our handy guide below when choosing a photo to upload. We use the exact image uploaded to create your artwork, so please only choose images you are happy for us to use.
What will work...
Taken at eye level
Pet is well Lit
Photo is sharp
Not a screenshot
Is a headshot
What won't work...
Taken far away
Not a headshot
Face is obstructed
Too dark or too bright
Photo is Blurry
Once your order is placed, our friendly team will review all your photos uploaded and select the most suitable one for your chosen design. If none of your photos are suitable, we will email to ask for alternatives.
If you feel your photos do not meet our guidelines, we encourage you to take new ones if possible, to avoid any delays with your order.
We create your artwork, using the exact photo uploaded. It is your responsibility to submit a high quality photo that adheres to our guidelines. We cannot offer refunds for photos that do not meet the criteria outlined in our guide.
Extra Small - 34⅝ inch / 88cm Small - 36¼ inch / 92cm Medium - 37¾ inch / 96cm Large - 41 inch / 104cm Extra Large - 44⅛ inch / 112cm XXL - 47¼ inch / 120cm XXXL - 50⅜ inch / 128cm
US men - 6 - 8.5 US women - 7 - 9.5 EU - 38 - 41 UK - 5 - 7.5
US men - 9 - 11.5 US women - 10 - 12.5 EU - 42 - 45 UK - 8 - 10.5
US men - 12 - 14.5 US women - 13 - 16 EU - 46 - 49 UK - 11 - 13.5