Customer experience is everything to us. We are very proud to have a 5 star rating on TrustPilot. That's a higher rating than Crown & Paw, West & Willow and Paw & Glory.
Unlimited Revisions
You will recieve a preview of your artwork which you can approve or request UNLIMITED changes. We will not print until you are 100% Happy.
High Quality Materials
We print using museum grade inks and paper, ensuring your portrait looks and feels like it belongs in an Art Gallery.
Fully Tracked FREE Delivery
All our items are shipped using a fully tracked service to any country, and best of all it's completely FREE!
Shipping times are a general estimate only. Changes and additional photo requests can of course prolong this estimate.
If you haven’t received your order within 10 working days, AFTER APPROVAL, please get in touch with us to let us know. Any items lost in transit will of course be reprinted and resent.
Approval Process
We will always ensure you are 100% happy with your portrait before we print and ship to you. You will receive a preview of your artwork within 5 working days for you to approve. At this stage you can make any changes you’d like. Once you’re happy, you can approve the portrait for print. We will then print and ship the art to you.
We will never ship artwork without your approval to ensure you get the best quality possible.
Any changes at this stage may affect shipping times.
Pet's love our portraits!
Humans are pretty fond of them too...
Carla J.
I am just speechless! The picture was far better then I could of ever dreamed. It to be. It was hilarious to see my brothers pet as the captain . You guys have got a good thing here, my brother was over the moon. Thank you so much!!!!
Kelly P.
Amazing!! And great service. Cannot recommend enough.
Michelle S.
Great gift! It was perfect.
LUCAS M.
The process was super easy, just provide a high quality photo and they’ll take care of the rest. I’ll be honest, after seeing the preview, I wasn’t 100% convinced but, when I unboxed it I was pleasantly surprised. After seeing the product I received, I am now 100% sure I’d use them again. I know my better half is going to love it. Thank you to the folks at Purr & Mutt.
Anton W.
Quality and nothing less.
Sophie B.
Very professional- fantastic service. Very happy with my pet portrait!
Sarah W.
Perfect present for my brother who has recently lost his dog. What a lovely way to remember him!
Katie P.
100% happy with my portrait order that was for my sister, as she lost her pet dog. Absolute exact likeness and beautiful detailing. So SO happy and I’m going to order a further two canvases for my own pets.
Gina E.
Great experience, thankyou.
Matt C.
Brilliant. Bought last minute as birthday present. Quick turnaround. Great service
Gina Eaton
Love this just could of done with being a little brighter, thankyou very much.
Joanna
I have had 2 portraits done by Purr and Mutt. The first was of my cat which was so good I decided to get one of my sister’s dog for her for Christmas. The photo I sent wasn’t quite up to scratch and they quickly contacted me to let me know. I explained that it was my sister’s dog that had recently died so I was unable to get another photo. They did their best with the photo I had sent.... and their best was incredible, I am so happy with it, it brought tears to my eyes. My sister will love it.
Mark
Nice quality and lots of contact but I would have liked explained to me when I was sent the preview exactly what kind of changes could have been made to the picture before it was printed.
Laura Holohan
Fantastic service throughout!First preview was fantastic but wasn't quite perfect of my fur babies but not a problem, they made the changes requested. I still felt one was a little dark and I suggested I upload a new picture knowing there would be a charge but it still wasn't a problem and made the original upload perfect avoiding further charges. I also chose to get a digital download of the images that came through promptly. Can't recommend them enough and thanks to everyone involved in my purchase. 10/10. Above and beyond.
Giovanni Zola De Rienzo
Can't fault the photo and good communications throughout. Wish it was all done a little quicker though as it was a present and ended up being 2 weeks late even though I ordered it a week before the birthday!
Boo Bee Jue Macefield
Love my pictures of my boys xxxx captures every detail of their character. Only problem it could be addictive, more pictures of my boys than the human family members xx
S Williams
Great online experience. In contact with Purr & Mutt throughout the process. Then when the item arrived, I cried because the portrait was of our lovely beagle who we had just lost a week before, so was a wonderful reminder.Thank you again will definitely recommend you to others.
Photo Guide
For best results, please follow our handy guide below when choosing a photo to upload. We use the exact image uploaded to create your artwork, so please only choose images you are happy for us to use.
What will work...
Taken at eye level
Pet is well Lit
Good distance
Photo is sharp
Not a screenshot
Is a headshot
What won't work...
Taken far away
Not a headshot
Face is obstructed
Too dark or too bright
Photo is Blurry
Low resolution
Extra Info
Once your order is placed, our friendly team will review all your photos uploaded and select the most suitable one for your chosen design. If none of your photos are suitable, we will email to ask for alternatives.
If you feel your photos do not meet our guidelines, we encourage you to take new ones if possible, to avoid any delays with your order.
We create your artwork, using the exact photo uploaded. It is your responsibility to submit a high quality photo that adheres to our guidelines. We cannot offer refunds for photos that do not meet the criteria outlined in our guide.
