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FAQ

What animals can I upload?

We don’t discriminate, we love all animals and can create a custom portrait for just about any species (excluding humans).

What are the dimensions of your portraits?

Our portraits come in the following standard sizes A5, A4 and A3. Details below.

A5
148 x 210 mm / 5.8 x 8.3 in

A4
210 x 297 mm / 8.3 x 11.7 in

A3
297 x 420 mm / 11.7 x 16.5 in

How are the portraits made?

Our artists will lovingly craft your portrait using a number of different digital techniques to ensure your pet looks at it’s very best. We use professional tools, retouching techniques and photo editing to turn your original photo into a work of art.

Materials wise, we use only the highest quality paper and inks to produce our portraits which is why they look so sharp and vibrant. All our designs are printed on a thick art paper stock to ensure they will stand the test of time.

Can I include more than one pet?

Of course. We have a range of designs suited towards multiple pets. However if you can't find something suitable, or have something specific in mind, get in touch and we'll do our best to help.

Will I get to see my artwork before it is printed?

Absolutely!

We have a 100% Happy Guarantee. With this we will not print your portrait until you are 100% happy with it.

Is my photo good enough to use?

Finding the perfect photo is key to getting the best results. However there is no need to worry about this as our team will guide you through every step of the process.

If for whatever reason, the photo you upload is not suitable, our team will contact you to request another before creating your artwork.

However we do suggest you follow our photo guidelines below to ensure no delays during the creation process.

  • Photo’s at your pets eye level work best.
  • Needs to include their head in full i.e. no ears cropped off etc.
  • Photos without filters are preferred.
  • You do not need a professional picture. Phone pictures work great too.
  • Make sure the photo is sharp and not blurry
  • Your pet does not have to be looking at the camera

What are the estimated delivery times?

Generally, if you live in the UK it takes 3-5 working days for order to arrive with you once approved. If you havn’t received your order within 10 working days please get in touch with us to let us know. International order can take longer depending on where you live, but generally it takes 5-15 working days from the moment you order.

UK: 3-5 working days
EU: 5-8 working days
CA, AUS, USA: 5-10 working days
Rest of the World: 10-15 working days

Do you ship worldwide?

Yes we do! Wherever you are you can have your very own custom pet portrait.

Do you offer refunds?

We off a full refund up until the point you approve the design. After that the artwork is printed and we can no longer offer a refund as the item is 100% custom made for you.

However if you item is lost in the post or arrives damaged, get in touch and we can arrange for a replacement to be sent out to you as soon as possible.

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