Order Status Checker

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Status Definitions


Thank you for shopping with us! Your order has been received and one of the team will check it over to make sure all is well.

Received & Accepted

Everything is A-ok! Order received and your photo has been accepted. You will receive a preview of your artwork within 5 working days for you to approve.

In the studio

Exciting! Your portrait is currently being created by one of our designers. You should expect a preview within the next day or two.

Preview sent

Hurry check your emails! Your preview has been sent to you via the email address you used at checkout. Once you approve we can send it to our print team.

Approved & Sent to print

Fantastic news! We’re glad you like you’re portrait. Your order has now been sent to print.


Your order is currently being sorted and gift wrapped by one of our packing experts.


Your portrait is on the way! Most of our deliveries arrive within 3 working days of being shipped but can sometimes take up to 5 working days.

New photo requested

Not to worry, this can happen from time to time for a number of reasons. We’ve sent you an email with more details and await your response.